The Myth of the Disappearing Bank Branch
A Cleveland Fed report finds that—despite consolidation—bank branch proximity has remained stable and, in some cases, improved.
Tag: Retail banking
Morning Consult: One in 10 Adults Don’t Have Checking, Saving Account
One in 10 adults say they do not have a checking or savings account, according to new research released by ...
Spreading the Word About Bank On
Community partnerships, word of mouth help market an important financial inclusion initiative.
Survey: Bank Customers Prioritize Human Representatives
Customers want banks to focus on making it easier to speak to a human representative, according to a recent survey ...
J.D. Power: Consumer Satisfaction with Mortgage Servicers Rises
Customer satisfaction with mortgage servicers industrywide increased six points to 787 on a scale of 1,000 during the pandemic, according ...
Podcast: How Three Different Banks Championed ‘Bank On’ Certification
The Bank On movement for financial inclusion continues to accelerate. In July, the Cities for Financial Empowerment Fund—which developed the ...
Raising the Standard
With more than 100 institutions now offering Bank On-certified checking accounts—and more in the pipeline—what can banks of all sizes ...
ABA Data Bank: Bank On Accounts, Share of New Customers Grow in 2019
View the data here.
J.D. Power Report: Majority of Consumers Act on Advice From Banks
A majority of retail bank customers, 69%, who receive advice from their bank act on it, according to J.D. Power’s ...
Podcast: A Sharper Focus on Bank Employees’ Well-Being
The trials of the past year required herculean efforts on the part of bank employees to meet their clients' needs, ...
