Browsing: Consumer complaints

Compliance and Risk

In a comment letter to the Consumer Financial Protection Bureau yesterday — the twelfth and final one that the association will submit as part of the bureau’s ongoing feedback initiative — ABA urged the bureau to encourage consumers to contact their bank directly to express a concern with a product or service prior to filing a formal complaint with the CFPB.

Compliance and Risk

In a comment letter to the Consumer Financial Protection Bureau today — the sixth of 12 the association will submit as part of the bureau’s ongoing feedback initiative — ABA urged the bureau to stop publishing individual consumer complaints and complaint narratives. The association pointed out that the practice of publishing individual complaints — which began

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