Survey: Customer satisfaction higher when bank branches deliver ‘basic’ services
Customer satisfaction with retail bank branches is much higher than average when banks deliver the fundamentals of customer service, according ...
Tag: Bank branches
The roles of the branch: Why design, placement and merchandising are critical to branch success
Banks can maximize every aspect of the site, and every floor and wall surface of the building, including signage, for ...
FDIC proposes to expand criteria for bank merger evaluations
The FDIC will pursue potential changes to how the agency will evaluate bank merger applications, including broadening the number of ...
Seven interior design trends for banks
By incorporating these emerging design trends your branch can evolve into a modern, comfortable space that customers look forward to ...
Americans cite branch availability as reason for bank choice
A recent survey of bank customers in eight countries found that roughly a quarter of respondents visit a bank branch ...
Podcast: Crafting a sweet customer experience
The cookies may be pre-packaged in plastic now, but human touch remains essential to community banking.
Survey: Branch Employees Want Mobile Tools to Manage Schedules
Just over one in five banks in the developed world use a software solution to assist with task management and ...
New FDIC Reports Chart Continued Effect of Pandemic on Banks
Two reports released today by the FDIC provide data on consumer lending, deposit rates and branch closures in the wake ...
Leaning Local: ‘Brand+Branch’ Strategies for Success
Banks that invest in their branch experiences and in marketing to support them consistently outperform competitors.
Banking’s Multicultural Moment
Banks get deliberate about multicultural markets as a path to financial inclusion—and growth.
