Retail/Marketing

​NCR Launches New Cloud-Based ATM Software Platform

NCR, a leading provider of consumer transaction technologies, today announced that it is launching a new cloud-based enterprise software platform for ATMs. The software, called Kalpana, runs ATMs remotely on an Android operating system and is designed to reduce costs and increase ATM security.

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ABA Urges Changes to CFPB Complaint Narrative Database

ABA President and CEO Frank Keating in a letter yesterday shared members’ concerns about the Consumer Financial Protection Bureau’s recent decision to publish consumer complaint narratives, and he urged the bureau to improve its portal and database to help “mitigate unfair and inaccurate reputational damage to the banking industry.”

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​CFPB Reviews Consumer Complaint Trends

The Consumer Financial Protection Bureau released a report on Monday on consumer complaint trends in 2014. While complaint volume rose 53 percent from 2013 to 2014, the steady monthly increase in 2013 tapered off in 2014, averaging about 20,000 per month.

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​ABA, CBA Warn Against ‘One-Size-Fits-All’ Campus Accounts

Colleges should be able to work with banks to offer a flexible array of deposit products to their students, ABA and the Consumer Bankers Association told the Consumer Financial Protection Bureau today. The associations responded in a letter to the bureau’s draft “scorecard” for “safe” financial products to be offered on college campuses, such as deposit accounts. “The proposed scorecard ...

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