Retail/Marketing

J.D. Power: Large Bank Servicers Score Higher Ratings than Nonbanks

Large bank mortgage servicers overall notched higher customer satisfaction ratings than large nonbank servicers, according to the 2015 J.D. Power study of consumer satisfaction with their primary mortgage servicers. Customers gave bank servicers on average 731 points out of 1,000, while nonbanks notched on average 658 points.

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Pentagon Tightens Loan Rules for Service Members

The Defense Department today issued a final rule tightening restrictions on lending to service members. The rule expands the restrictions in the Military Lending Act -- which principally targeted tax refund anticipation loans, payday loans and car title loans -- to cover credit cards, lines of credit, installment loans and deposit advances offered to service members.

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CFPB Launches New Monthly Reports on Consumer Complaints

The CFPB today issued the first in a series of new monthly reports on consumer complaints. The report covers complaint volume by product, state and company, and this first report includes a product spotlight on debt collection and a special geographically focused section on complaints in Milwaukee, where the CFPB held a recent field hearing.

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ABA: CFPB Study Shows Benefits of Arbitration

The Consumer Financial Protection Bureau’s March study of mandatory pre-dispute arbitration agreements shows that arbitration has “significant, demonstrable benefits over litigation in general and class action litigation in particular,” ABA and two other trade groups said in a comment letter today. In keeping with those findings, the groups said, the Dodd-Frank Act would not permit rulemaking prohibiting such agreements. The ...

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